Last Updated: October 9, 2026
This Shipping Policy explains how Glance processes, ships, and tracks orders within the United States. It also provides information about delivery estimates, shipping costs, order changes, cancellations, and delivery issues.
1. Handling Time
Orders are processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding holidays.
Orders placed after business hours, on weekends, or on holidays begin processing on the next applicable business day.
2. Transit Time
Orders typically arrive within 3–5 business days after shipment for deliveries within the United States.
Delivery times may vary due to carrier delays, weather, holidays, seasonal demand, or other circumstances that may affect transportation.
3. Total Delivery Time
The estimated total delivery time is 4–7 business days, Monday through Friday.
This estimate includes the applicable handling time and typical transit time. Delivery estimates are approximate and are not guaranteed.
4. Daily Cut-Off Time
The daily order cut-off time is 5:00 PM AKT.
Orders placed after the cut-off time will begin processing on the next applicable business day.
5. Time Zone
Glance's business hours and order cut-off time are based on AKT.
6. Shipping Rates
Free Shipping is currently available for orders shipped within the United States.
7. Shipping Methods
Orders may be shipped through carriers such as USPS, UPS, FedEx, DHL, or other reputable logistics providers.
The carrier is selected based on the order and destination. The available shipping method may vary depending on the circumstances of the shipment.
8. Domestic Shipping
Glance currently ships throughout the United States.
Orders are processed and shipped through applicable fulfillment facilities for delivery to eligible destinations nationwide.
9. International Shipping
International shipping is currently not available.
Glance currently accepts shipping destinations within the United States only.
10. Order Modifications
Customers should contact support@glance.com as soon as possible if they need to change their product selection, quantity, billing information, or shipping details.
Order changes cannot be guaranteed once processing has begun.
11. Changing the Shipping Address
Customers should carefully verify their shipping address before completing checkout.
Shipping address changes may only be possible before the order has been shipped. Glance is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.
12. Order Tracking
After an order has been shipped, customers receive a shipping confirmation with the tracking number, carrier information, and tracking link when available.
Tracking information may take up to 48 hours to become active after shipment.
13. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Incorrect or incomplete information may cause delivery delays, additional shipping charges, or returned packages.
Customers who identify an address error should contact support@glance.com as soon as possible.
14. Order Cancellation
Orders may only be canceled before shipment.
Once an order has been shipped, customers may need to request a return in accordance with the applicable Returns & Refund Policy.
Approved cancellations are refunded to the original payment method.
15. Damaged Packages
If a package or product arrives damaged, customers should:
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Take clear photographs of the damaged package and product.
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Keep the original packaging.
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Contact support@glance.com within 48 hours of delivery.
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Provide the order number, a description of the damage, and clear photographs when requested.
The information provided will be reviewed to determine the appropriate resolution.
16. Delivery Delays
Delivery delays may occur due to circumstances such as severe weather, carrier disruptions, holidays, natural disasters, customs-related issues where applicable, or high seasonal order volumes.
Delivery estimates are approximate and are not guaranteed.
17. Lost or Missing Packages
If tracking shows that a package has been delivered but you cannot locate it, first verify the shipping address provided with your order and check with household members, neighbors, or building management where applicable.
Customers may also contact the carrier directly or contact Glance at support@glance.com for assistance. The appropriate next steps may depend on the shipment's tracking information and circumstances.
Contact Information
Business Name: Glance
Business Email: support@glance.com
Business Address: 8401 Airport Blvd, Juneau, Alaska 99801, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AKT
Order Cut-Off Time: 5:00 PM AKT