Last Updated: October 9, 2026
Welcome to the Glance FAQ page. Here you can find answers to common questions about our eyewear store, products, orders, shipping, payments, returns, refunds, and general online shopping information. If you need further assistance, you can contact us using the information provided at the end of this page.
General Questions
What is Glance?
Glance is an online ecommerce store focused on eyewear. Customers can browse available eyewear products, review product information, select available options, and place orders through the website.
Where is Glance located?
Glance's business address is:
8401 Airport Blvd, Juneau, Alaska 99801, United States
How can I contact Glance?
You can contact Glance by email at support@glance.com for questions about products, orders, shipping, payments, returns, refunds, and general enquiries.
What are your business hours?
Glance's customer service hours are Monday – Friday, 9:00 AM – 5:00 PM AKT.
Orders
How do I place an order?
To place an order:
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Browse the available products on the website.
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Select the product you would like to purchase.
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Review the available options and product information.
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Add the product to your shopping cart.
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Review your cart and proceed to checkout.
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Complete the required information and place your order through the website.
Can I cancel or change my order?
Order cancellation and modification availability depends on the applicable store policy and the status of your order. Please contact support@glance.com as soon as possible if you need assistance with an order.
Can I order multiple products?
Customers can add available products to their shopping cart and review their selected items before completing checkout. Availability may vary by individual product.
Shipping & Delivery
Where do you ship?
Shipping destinations and applicable shipping availability are determined by the store's current shipping arrangements. Customers should review the available shipping information during checkout and in the applicable Shipping Policy before placing an order.
How long does delivery take?
Delivery time depends on the applicable shipping arrangements for the order. Customers should review the current Shipping Policy and the shipping information provided during checkout for applicable delivery details.
Delivery estimates may be affected by circumstances such as carrier delays, weather, holidays, seasonal demand, or other factors outside the store's direct control.
How much does shipping cost?
Applicable shipping charges, if any, are displayed during the shopping and checkout process. Customers should review the shipping cost shown before completing an order.
Will I receive tracking information?
Tracking availability depends on the shipping arrangements for the order. Where tracking information is provided, customers should use the tracking details supplied for their shipment.
What happens if I provide an incorrect shipping address?
Customers should carefully review their shipping information before completing an order and ensure that the address provided is accurate and complete. If you notice an address issue after placing an order, contact support@glance.com as soon as possible.
What should I do if my package is delayed, lost, or missing?
If your shipment is delayed, appears to be missing, or you have another delivery concern, contact support@glance.com with your order number and relevant shipping information so the matter can be reviewed.
Products
Where can I find product details?
Product pages may include product descriptions, specifications, available options, sizes or dimensions, colours, product images, and other relevant information depending on the individual eyewear product.
Customers should review the specific product listing carefully before placing an order.
Can product colours look different from the images?
Yes. Product colours and appearance may vary slightly from the actual product due to lighting conditions, photography, device or display settings, screen settings, or product updates.
How do I choose the right product option or size?
Review the individual product page for the available options, sizing information, dimensions, and other specifications provided for that product. Product characteristics may vary between individual eyewear products.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout. Customers should review the payment options presented on the website when placing an order.
What currency are your prices displayed in?
The applicable currency and pricing information are displayed on the website and during checkout.
Is checkout secure?
Payment information is submitted through the checkout process provided by the ecommerce platform and applicable payment providers. Customers should review the information displayed during checkout before completing their purchase.
Returns & Refunds
What is your return policy?
Returns and refunds are subject to the applicable Return & Refund Policy for the store. Customers should review the current policy for information about return eligibility, applicable conditions, exclusions, return procedures, and refunds before requesting a return.
How do I request a return?
If you need to request a return, contact support@glance.com with your order details and explain the reason for your request. Customers should follow the instructions provided by Glance and review the applicable Return & Refund Policy.
When will I receive my refund?
Refund processing depends on the applicable Return & Refund Policy and the circumstances of the return. Once a refund is processed by the store, additional processing time may be required by the customer's bank or payment provider.
Can I return every product?
Return eligibility depends on the applicable Return & Refund Policy. Customers should review the policy for the current return conditions and any applicable exclusions before requesting a return.
Who pays return shipping?
Return shipping responsibility depends on the applicable Return & Refund Policy and the reason for the return. Customers should review the policy or contact support@glance.com for assistance with a specific return.
Contact Information
Business Name: Glance
Email: support@glance.com
Business Address: 8401 Airport Blvd, Juneau, Alaska 99801, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AKT
Order Cut-Off Time: 5:00 PM AKT