Last Updated: October 9, 2026
Thank you for visiting Glance. If you have questions about our eyewear products or need assistance with an order, shipping, payments, returns, refunds, or a general enquiry, our customer support team is available during our stated business hours.
Get in Touch
You can contact Glance by email for assistance with general enquiries, orders, returns and refunds, shipping questions, and product-related enquiries.
Email: support@glance.com
Business Address: 8401 Airport Blvd, Juneau, Alaska 99801, United States
The business address is provided for business correspondence. No physical customer-service or walk-in service is offered unless otherwise stated.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM AKT
Order Cut-Off Time: 5:00 PM AKT
Orders placed after the daily order cut-off time will be processed on the next applicable business day, where applicable.
Before Contacting Us
Providing relevant information when contacting customer support can help us better understand your enquiry and assist you more efficiently. Where applicable, please include:
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Order Number
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Full Name
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Product Name
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Brief description of your enquiry
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Photographs of the product, where relevant, such as when reporting a damaged, defective, or incorrect item
Types of Enquiries We Can Help With
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Product information
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Order enquiries
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Shipping and delivery questions
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Payment enquiries
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Returns and refunds
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Product availability
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General website enquiries
Response Time
Glance aims to respond to customer enquiries during regular business hours. Response times may vary depending on enquiry volume, the complexity of the request, and the information required to assist with the enquiry.