Last Updated: October 9, 2026
Glance accepts eligible returns and provides refunds or exchanges according to the conditions outlined below. This policy explains the applicable return period, eligibility requirements, return process, refund procedures, and responsibilities for customers and Glance.
1. Overview
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Return Window: 30 days from delivery
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Refund Processing: Within 7 business days after inspection
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Restocking Fee: None
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Eligible Returns: Defective, damaged, incorrect, and eligible change-of-mind purchases
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Exchanges: Available subject to stock
2. Return Eligibility
Items must be returned within 30 days of delivery and must be unused and in their original condition.
Where applicable, items should be returned with their original packaging, accessories, tags, and documentation.
Returns that do not meet the applicable eligibility requirements may not qualify for a refund or exchange, except where otherwise required by applicable law.
3. Defective or Damaged Items
If you receive an item that is defective or damaged, contact Glance within 48 hours of delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photographs showing the damage or defect
The information provided will be reviewed to determine the appropriate resolution under this policy.
4. Incorrect Item Received
If you receive an incorrect item, contact Glance promptly at support@glance.com with your order number and clear photographs of the item received.
After verification, Glance may arrange an exchange, replacement, or refund as appropriate.
5. Change-of-Mind Returns
Eligible change-of-mind returns must be requested and returned within 30 days of delivery.
The item must be unused, in its original condition, and returned with its original packaging, accessories, tags, and documentation where applicable.
Refunds are issued after the returned item has been received and inspected.
6. Return Process
To request a return:
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Contact Glance customer support at support@glance.com with your order information.
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Receive return instructions and authorization where applicable.
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Package the item securely to help prevent damage during return shipping.
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Ship the return according to the provided instructions and retain the tracking information.
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Glance will receive and inspect the returned item.
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After inspection, the applicable refund or exchange will be processed according to this policy.
Customers should not send a return to the business address unless specifically instructed to do so.
7. Return Shipping Costs
For eligible change-of-mind returns or returns resulting from an error made by the customer when placing an order, the customer is responsible for return shipping costs.
If an item was damaged during shipping or Glance sent an incorrect item, Glance will cover the applicable return shipping costs in accordance with the return instructions provided.
8. Refund Policy
Approved refunds are issued to the original payment method.
Glance generally processes approved refunds within 7 business days after the returned item has been received and inspected.
9. Refund Amount
Approved refunds may include the applicable item price and sales tax.
Original shipping charges and additional service fees are generally non-refundable, except where the return results from a product defect, shipping damage, or an error by Glance.
10. Refund Delays
After Glance processes an approved refund, the customer's bank or payment provider may require additional processing time before the refund appears in the customer's account.
If you believe a refund is delayed beyond the expected processing period, please contact support@glance.com.
11. Exchanges
Eligible items may be exchanged within the applicable 30-day return period, subject to product availability and the requirements of this policy.
If the requested replacement is unavailable, Glance may offer a refund instead.
12. Customer Responsibilities
Customers are responsible for:
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Providing accurate order and contact information
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Packaging returned items securely
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Retaining return shipping and tracking information
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Following the return instructions provided by Glance
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Returning eligible items within the applicable return period
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Ensuring returned items meet the applicable condition requirements
13. Special Situations
Partial returns and returns involving multiple-item orders may be evaluated individually based on the circumstances of the order and the items being returned.
Where a promotional discount was applied to an order, the discount may be adjusted when an item is returned, depending on the terms of the promotion and the remaining items in the order.
Return and refund processing may take longer during periods of higher order or return volume.
14. Non-Returnable Items
Final-sale and clearance items may not be eligible for return.
Items that have been misused or excessively worn may also be ineligible for return unless otherwise required by applicable law.
15. Policy Updates
Glance may update this Returns & Refund Policy from time to time to reflect changes in business practices or applicable requirements.
Any changes become effective when the updated policy is posted on the website with a revised Last Updated date.
Contact Information
Business Name: Glance
Business Email: support@glance.com
Business Address: 8401 Airport Blvd, Juneau, Alaska 99801, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AKT
Order Cut-Off Time: 5:00 PM AKT